Service and Support
S.S.I.I.A.C.E delivering world-class service around the clock, around the world.
Expertise Our highly skilled engineers are the best in the industry, both in the field and in our workshop and service centers. Your deadlines are ours; our engineers are committed to mobilize at short notice, often in difficult and demanding circumstances.
Integrated Service On-call consultants and yearly maintenance and support contracts will cover your office needs. Not only does S.S.I.I.A.C.E repair equipment supplied by S.S.I.I.A.C.E, we offer maintenance contracts on your existing network servers, office PC�s, laptops, printers, routers, and selected PBX equipment. Why do you need expensive EXPATS when you can hire local US trained Systems Engineers to solve your consulting and technology needs in your overseas offices.
Site Support Site surveys, installation and commissioning of equipment, trouble shooting, annual maintenance contracts, training and project based support are all offered by our team of highly skilled engineers.
Maintenance Contracts The use of multitude devices from a host of vendors makes it very difficult and expensive for enterprises to maintain their IT-infrastructure. VSATs, IP-PBX systems, networks and companies require dedicated IT-support teams to cater to the daily breakdown of equipment like servers, desktops, routers, printers, switches, laptops, modems and others.
S.S.I.I.A.C.E undertakes annual maintenance contracts to handle the entire IT infrastructure of offshore companies, thereby being a single point of contact for any equipment failure. We provide local service and spares for selected critical equipment. S.S.I.I.A.C.E lets companies concentrate on their core business activities.
Spares and Repairs S.S.I.I.A.C.E maintains a large stock of spares to support main equipment supplied by us. These spares are utilized to repair equipment in our local depot and support our customers in-country and in the field.
Help Desk and 24/7 Support Our established a team of advisers and technicians handle first line inquiries through our Customer Center in Washington DC. All inquiries are monitored and controlled to closure to ensure your needs are met. Help Desk services are extended to customers under contract to provide 24-hour support nationally and globally as required.
Training S.S.I.I.A.C.E trainers work closely with associated companies and suppliers to ensure that our clients are kept abreast of changing technology and industry developments. Regularly scheduled training programs are conducted via video conference systems installed in our local offices. Topics such as VSAT, IP-PBX, call centers, email, wireless communications, scanning, IP faxing, web services and custom courses are available upon request.